Returns & Exchanges

At PawsnHeart, we want you and your furry companion to love your new style, which is why we offer a 30-day window for all returns and exchanges. Items must be in their original, unwashed condition with tags attached to ensure a smooth refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the items back in their original packaging, ensuring all pet hair is removed and the original tags are securely attached.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.